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Outlook needs no introduction; it is one of the most prominent mail apps for both desktop and mobile phones. But time and again so many users have reported various issues related to Outlook which proves that the app is not flawless. Well here in this tutorial we will discuss about one of the frequently reported issues and that is Outlook not working on Android Phone. So without any further delay let’s gets started.
What causes Outlook not working on Android?
There can be several reasons for facing the above mention but we have shortlisted few potential culprits that lead to the above mention issue.
- Poor Internet Connection
- Corrupted data cache of the app
- Issues with the app itself
- If the app is not syncing your emails
Try these Fixes for Outlook not working on Android Phone
Method 1: Check your Internet connection
You must have a stable/good internet connection because Outlook uses your device’s internet connection in order to sync your emails. And in case if you are have internet issues then Outlook will not send and receive new mails. That’s why we recommend you to check your internet connection. In order to run a test you need to open a web browser on your device and launch a site like Google. If you open the site and you find that the internet is working fine. But still your device won’t load the site then there must be a problem with your connection. In such scenario we suggest you to take help from your internet service provider.
Method 2: Force Close & Reopen Outlook
In this method we suggest you to force close and then reopen the app. It will close all the Outlook operations and refreshes the app. And to do so you can follow the below mention guidelines:
Step 1: On your Android Phone open Settings
Step 2: In Settings access Apps & Notifications>Outlook
Step 3: Tap the Force Stop button on the app page
Step 4: Then select OK when prompted to confirm your choice
Step 5: Once Outlook is completely closed then relaunch the app by accessing your app drawer and clicking the Outlook icon.
Method 3: Reset your Email Account in Outlook
If you are experiencing issues in the app then you can reset your email accounts, it will help you in syncing your emails. To do so follow the below mention instructions:
Step 1: On your device start the Outlook app
Step 2: Click the Profile icon at the top left corner
Step 3: Choose the gear icon at the bottom left corner
Step 4: Select your email account at the top
Step 5: Then scroll down the page to the bottom ad click Reset Account
Step 6: Finally click on Continue to confirm your choice
Method 4: Clear Cache Files
As we have earlier mentioned that you are likely to face the above mention issue due to corrupted data cache. So you can follow the below mention guidelines to clear the cache files:
Step 1: On your device open Settings
Step 2: Go to Apps & Notifications>Outlook from the main settings screen
Step 3: Click Storage & Cache on Outlook’s app page
Step 4: Click Clear Cache in order to clear Outlook’s cache files from your device
Step 5: Close Settings>then launch Outlook and check if the issue resolved or not.
Method 5: Sign Out & Back Into your Email Account in Outlook
If you are still struggling with Outlook not working on Android Phone issue then we suggest you to remove your email account from the app and then add the account back again. This trick has a potential to fix account authentication issues and several users have claimed success after applying this method. But keep in mind that you will need your email account’s credentials to add the account back into Outlook.
Here’s how to sign out and Sign-in back into your Email Account
Step 1: On your device pen Outlook
Step 2: Click on the Profile icon at the top left corner
Step 3: Select the gear icon at the lower left corner
Step 4: Choose your email account on the screen that follows
Step 5: Now scroll down the page and tap Delete Account
Step 6: After that select Delete in the prompt to proceed with your choice
Step 7: Once your account has been removed, re-add the account by entering the account login details
Method 6: Disable Outlook Add-Ins
Several users have claimed that disabling Outlook Add-Ins can fix the issue and to do so you can follow the below mention guidelines:
Step 1: On your device launch Outlook
Step 2: Select the profile icon at the top left corner
Step 3: Select the gear icon at the bottom-left-corner
Step 4: Then scroll down and tap the Add-ins option
Step 5: You will get a checkmark icon just next to add-ins that you have enabled. In order to turn off these add-ins, click the checkmark icon for each enabled add-in
Step 6: Finally close and reopen Outlook app on your device
Method 7: Download and use the older version of the App
Several users have claimed that they manage to get past the issue by installing and using the older version of the app. Well there are so many safe sites from where you can download little older version of the Outlook app. All you need to download the app and then launch it to see if the issue still persists.
Method 8: Reinstall Outlook from Play Store
If none of the above mentioned methods works for you then we suggest you to reinstall Outlook from Play Store. But keep in mind that after reinstalling the app you will need your account credentials to login back into your account.
Follow the below mention steps to reinstall the app:
Step 1: First of all access your app drawer & find out Outlook
Step 2: Now tap & hold on Outlook and select Uninstall
Step 3: Select OK in the prompt to uninstall the app
Step 4: Now open the Google Play Store, look for Microsoft Outlook and click on Microsoft Outlook
Step 5: Click Install to install the Outlook app on your device
Step 6: Finally open Outlook and log in with your email account.
That’s all about Outlook not working on Android Phone. We really hope that the post was helpful for you and if you liked the blog then keep visiting the site for more useful articles.